Privacy Policy

1. Who we are

The Little’s Lucan Inc. (“we”, “us”, “our”) operates the website thelittleslucan.ca and provides indoor play and education services in Lucan, Ontario.

Privacy/Access Requests: hello@thelittleslucan.ca

Mailing address: 331-315 Main Street, Lucan ON N0M 2J0

2. Scope and purpose

This Privacy Policy explains how we collect, use, retain, disclose, and protect personal information collected through our website, bookings, emails, phone calls, and in-person interactions. We comply with Canadian privacy law (PIPEDA).

3. Personal information we collect

Contact & identity: name, email, phone, postal address, emergency contacts (for bookings).
Child information: child’s name, age, date of birth, medical/allergy info, caregiver name (for program registration).
Billing & transactions: credit card details (via payment processor), invoices.
Marketing preferences: newsletter opt-in/out choices.
Website usage data: IP address, browser type, pages visited, booking activity.

We do not knowingly collect personal information from children online without parental consent.

4. How we collect information

Directly from you (forms, registrations, bookings, emails, phone).
From third-party service providers (payment processors, analytics, email providers).
Automatically via cookies and similar technologies.

5. Purposes of collection

We use personal information to:

Provide and manage bookings, programs, and parties
Process payments and issue receipts
Communicate safety, scheduling, and account information
Send marketing communications with consent
Meet legal obligations and prevent fraud
Improve our website and services using aggregated analytics

6. Legal basis & consent

Consent may be express (checking a box, signing a form) or implied (necessary info for bookings). You may withdraw consent at any time (see “Your rights”).

7. Cookies & tracking

We use cookies to operate our site and improve your experience:

Strictly necessary: required for bookings, payments, and core site functions
Functional / Preference: remember settings or language preferences
Analytics: aggregated data to improve the site
Marketing: third-party cookies for relevant promotions

Consent & control: We provide a cookie banner on first visit, allowing you to accept or decline non-essential cookies. You can withdraw consent at any time via the cookie settings or by clearing your browser cookies.

8. Third-party services

We use third-party service providers (payment processors, analytics, email services) under contract. We are not responsible for their privacy practices.

9. Marketing & CASL

Under Canada’s Anti-Spam Legislation (CASL), we will only send marketing emails with your express consent. All emails include a clear unsubscribe option, and we promptly honor unsubscribe requests.

10. Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and fulfill business purposes. Data is securely deleted or anonymized when no longer needed.

11. Your rights

You may:

Access your personal information
Correct inaccuracies
Withdraw consent where legally permissible
Request deletion where appropriate

Contact: hello@thelittleslucan.ca

12. Security

We implement reasonable safeguards (administrative, technical, physical) to protect personal information. Breaches posing a real risk will be reported as required under PIPEDA.

13. Transfers outside Canada

Some service providers may process data outside Canada. We use contractual protections and assess security before any international transfer.

14. Accessibility

We strive to meet WCAG/AODA accessibility standards and provide alternative ways to access content on request.

15. Children

Child registrations require parent/guardian consent. We do not collect personal information from children online without parental consent.

16. Updates to this Policy

We may update this Privacy Policy. Material changes will be posted on the site with the new effective date.